Frequently Asked Questions
Everything you need to know about bringing Reizen comfort into your home.
What is the standard shipping timeframe for Reizen furniture?
Most of our home decor and ready-to-assemble furniture items ship within 3-5 business days. For larger pieces, please allow 2-3 weeks for white-glove delivery and setup.
Do you offer a warranty on your home products?
Yes, all Reizen products come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging. Please note that a restocking fee may apply for large furniture items.
Are the materials used in Reizen products sustainably sourced?
At Reizen, we prioritize quality and ethics. Over 80% of our wood products are FSC-certified, and we use OEKO-TEX certified fabrics to ensure no harmful chemicals enter your home.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number. You can also log into your Reizen account and visit the 'Order History' section for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you furnish your home now and pay later.